F.A.Q.

Nicehop is an innovative way to book travel through chat. We are sure you have a lot of questions to ask us, so here are some frequently asked questions listed below. If you have other questions that are not found here, don’t hesitate to get in touch with us!

Is this just another App?

No. There is no app to download. You can book your travel arrangements direct from the messaging app you are already using like Whatsapp or Facebook Messenger.

Where is my booking actually made?

We have teamed up with many airlines, hotels and other reputable partners from the travel industry and your booking is made direct with the hotel, airline or travel partner itself.

Is this service free?

Nicehop is unbiased and free, there’s no additional service charge, or subscription fee. Our goal is to always always present you with the option that can get you the best price so you keep coming back to us every time you travel.

How do I know Nicehop will find me the best price?

With the help of artificial intelligence our human experts filter thousands of offers from numerous sources to present you the perfect deal at the lowest price. We do not only look at the price, but also other factors, like reputation, or customer satisfaction to offer you the best overall value.

Can you change my booking?

If you need to change or cancel a confirmed booking, or if you have a problem with your reservation, you will need to contact the travel partner that sent you the booking confirmation. Whilst Nicehop can help you to find the best prices for travel worldwide We are unable to see or change you booking details. This can only be done by the travel partner your booking confirmation is with.

Am I chatting with a human or a bot?

Nicehop is a half-bot half-human service. The underlying technology is powered by artificial intelligence supervised by human experts.
Together they will help you to book your travel arrangements at the lowest price. Although our bots know a lot about travel a human agent will always take over if there is ambiguity.